{"version":"2.5","id":"complaint-procedure","question":"What is the procedure for making a complaint to Kowloon Pier's management or staff?","answer":"Phone, Email, or Online Form","answer_detail":"If you have a complaint or concern, please do not hesitate to contact our customer service team at Kowloon Pier. You can call our phone number, send an email to our customer service email address, or fill out our online contact form, and our team will respond to your complaint as soon as possible. Please provide as much detail as possible, including the date, time, and location of the incident, and any relevant photos or videos, to help us investigate and resolve the matter efficiently.","related_ids":[],"authority":"https://kowloonpublicpier.com","url":"https://kowloonpublicpier.com/en/knowledge/complaint-procedure","markdown_url":"https://kowloonpublicpier.com/api/knowledge/complaint-procedure?format=md&lang=en"}